At IPTVSUP, we strive to provide our customers with a reliable and satisfying IPTV service. We understand that circumstances may arise where you might need to request a refund. To ensure transparency and clarity, we have established the following refund policy:
Full Refund (24 Hours Usage): If you have used our service for less than 24 hours and are not satisfied with the quality or functionality, you are eligible for a full refund. To request a refund, please contact our customer support team within 24 hours of your initial subscription purchase. We will process the refund promptly, and the full amount will be returned to your original payment method.
Partial Refund (More than 24 Hours Usage): If you have used our service for more than 24 hours and wish to request a refund within the first 7 days of usage, you are eligible for a partial refund. In such cases, a 20% deduction of the subscription fee will apply. This deduction is intended to cover the service and maintenance costs incurred during the usage period.
- Refund Eligibility: Refunds will only be considered for the initial subscription purchase. Additional payments made for add-ons or extra features are non-refundable.
- Payment Method: Refunds will be issued to the original payment method used for the subscription purchase. Please allow a reasonable processing time for the refund to reflect in your account, depending on your payment provider.
- Service Disruption: In the event of service disruptions caused by factors beyond our control, such as network outages or third-party service interruptions, we will not be liable for refunds. We will, however, make every effort to restore the service as quickly as possible and keep our customers informed.
- Fair Usage: We reserve the right to evaluate refund requests on a case-by-case basis, with fairness and reasonableness in mind. We encourage customers to reach out to our customer support team for assistance and troubleshooting before requesting a refund, as we are dedicated to resolving any issues you may encounter.
Trial Period: We offer a trial period during which you can test our service and evaluate its suitability for your needs. Please note that if you choose to convert from a free trial to a paid subscription, refunds will not be granted for the paid subscription portion. It is your responsibility to thoroughly assess the compatibility, features, and performance of our IPTV service during the trial period.
Technical Support: Our dedicated support team is available to assist you in resolving any technical issues that may arise while using our service. We encourage you to reach out to us via our customer support channels, and we will make every effort to address and resolve any problems promptly.
If you have any questions or require further clarification regarding our refund policy, please don’t hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our service.
Thank you for choosing [Your IPTV Service], and we appreciate your understanding of our refund policy.