Frequently Asked Questions

IPTVSup is a premium IPTV subscription service that gives you access to 25,000+ live TV channels, 150,000+ movies and TV series, in HD and 4K quality. We cover sports, entertainment, news, and international content from over 150 countries — all delivered over your internet connection, on any device.

IPTVSup works anywhere you have a reliable internet connection. We have customers across the UK, USA, Canada, France, Morocco, Spain, Germany, and 150+ other countries. Our channel library includes local and international content from every major region.

Every plan includes 25,000+ live channels and 150,000+ movies & series (VOD). This covers sports (Premier League, La Liga, Champions League, NFL, NBA, UFC), news (BBC, CNN, Al Jazeera, Sky News), entertainment, kids, and international channels. The channel list is updated weekly.

Instantly. Your username and password are sent automatically to your email within minutes of payment — 24 hours a day, 7 days a week. No manual approval, no waiting period.

Yes. Every plan includes access to 150,000+ on-demand movies and TV series, including the latest releases and full box sets. VOD content is updated regularly and accessible from any compatible IPTV app.

We accept Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, USDT). All transactions are processed securely. Your card details are never stored on our servers.

Standard includes HD streaming and 1 simultaneous connection. Premium upgrades to 4K Ultra HD and allows 2 simultaneous connections — ideal for households where multiple people watch at the same time. Both plans include the same channel count.

Yes. There are no contracts or lock-in periods. Your subscription simply runs until the end of the period you paid for. You can choose not to renew at any time — no cancellation fees, no questions asked.

Yes — we offer a refund within 24 hours of purchase if the service does not work as described and our support team is unable to resolve the issue. See our full refund policy for details.

Yes. Contact us on WhatsApp and we will set up a short free trial for you so you can test the service on your device before committing to a plan.

Visit our renewal page and purchase a new plan using your existing email. Your credentials will be extended automatically. You can also contact us on WhatsApp or email for assisted renewal.

For HD streaming you need a minimum of 10 Mbps. For 4K streams, 25 Mbps is recommended. If multiple devices are streaming simultaneously, add 15 Mbps per additional 4K stream. Most standard broadband connections handle IPTVSup without any issues.

IPTVSup works on Amazon Firestick & Fire TV, Android TV boxes, Samsung & LG Smart TVs, Apple TV, iPhone & iPad, Android phones & tablets, Windows PC, and Mac. If your device supports an IPTV app, it works with IPTVSup.

TiviMate, IPTV Smarters Pro, GSE Smart IPTV, Perfect Player, and VLC are all compatible. TiviMate is our recommended app for Firestick and Android TV — it offers the best EPG, recording, and multi-screen experience. See our setup guides for step-by-step instructions.

First test your internet speed — you need at least 10 Mbps for HD. If your speed is fine, try switching the stream to a different server (most apps show multiple server options per channel). Connecting via ethernet instead of Wi-Fi also significantly reduces buffering. If the issue persists, contact our support team on WhatsApp.

Yes. A full Electronic Programme Guide is included with all plans, showing programme schedules for all live channels. It is automatically populated in apps like TiviMate and IPTV Smarters — no manual setup required.

Yes, IPTVSup is fully compatible with VPNs. Using a VPN can help reduce ISP throttling of streaming traffic. We recommend connecting to a server in the UK or USA for the best stream quality.

Install TiviMate or IPTV Smarters Pro from the Amazon App Store, then enter your M3U URL (sent in your credentials email) when prompted. Full step-by-step instructions are in our Firestick guide.

Open TiviMate, tap "Add playlist", select "M3U playlist", and paste the M3U URL from your credentials email. Your channels and EPG will load automatically. Full instructions are in our TiviMate guide.

Standard plans include 1 simultaneous connection. Premium plans include 2 simultaneous connections. You can install the app on as many devices as you like — the connection limit only applies to how many can stream at the same time.

Check your original order confirmation email first. If you cannot find it, contact our support team on WhatsApp or at support@iptvsup.com with the email address you used to purchase. We will resend your credentials immediately.